To find the CITIC Bank office nearest to you, click here. If you chose to collect your passport/visa at the courier office you will need to visit a CITIC Bank branch during normal business hours. The call center's contact information and a full description of our call center services, including hours of operation, can be found here. Online: You can track your passport online here.Ĭhat and Telephone: You can track your passport with the assistance of our call center via chat or telephone. You will receive an automatic response with the status. Instant: Enter your passport number below to check on the status.Įmail: Send an e-mail to and in the subject and/or body enter a valid passport number exactly as it was entered at the time the appointment was scheduled. Please do not contact the Embassy or Consulate regarding the status of your passport delivery. The Embassy or the Consulate cannot help you regarding the status of your passport delivery. Please do not go to your delivery location if your status does not show "ready for pick up" as it means your passport has not reached its final destination for pick up. Only when the status shows "ready for pick up", it means you can go to the CITIC branch you have chosen to pick up your passport. If your status shows "origination scan", it means your passport has left the Embassy or Consulate is on its way to the delivery location you have chosen. Passport Tracking Optionsįor your convenience, you have several options to choose from to track the location of your passport. The system may not have updated the status of your application prior to that time, and thus the message you receive may not reflect the actual status of your application. Please wait at least three business days following your visa interview to check on the status of your application. You can check the status of your application any time at this website. Any changes to your desired pickup location after this time limit will lead to a delay in your passport delivery. We strongly advise you not to change the pickup location after the time limit. For interview waiver applicants, you may change your delivery location up to the time you drop off your application materials at CITIC Bank. There is no cost to change your delivery preferences. You may change your preferred document delivery address online or through the call center until midnight on the day of your interview appointment. Please note we will not be able to issue invoice (Fapiao) towards the MRV fee. We suggest you submitting the request 5-7 working days after payment. Please click, fill in your UID and transaction no. Our authorized partner will issue invoice (Fapiao) towards premium delivery service. Premium delivery service fee is paid on delivery and not refundable. 2 Nanjing Road, Jiang'an District, Wuhan, HubeiĪpplicants can select any other CITIC pickup / drop-off locations against a fee of RMB 77 to be paid at the counter when picking up/ dropping off their documents (221(g) documents, Interview Waiver Application)ĮMS Premium home delivery remains available against a fee of RMB 106 per passport, regardless of visa type or destination, to be paid on delivery to the EMS courier. Shenyang - Nanhu branch, No.50, Cai Ta Street, He Ping District, Shenyang, Liaoning Shanghai - Pacific Plaza, GF, No 1168 Nanjing West Rd, Shanghai Guangzhou - 1, 2 Floor, CITIC Plaza, 233 North Tianhe Road, Guangzhou, Guangdong to your home/office address (Premium Delivery Option). This service does not cover outside mainland China and if applicants add an address outside of Mainland China, it will result in non-delivery. There is an additional fee associated with this service that is paid directly to EMS on delivery of your passport:Įffective January 18, 2023, applicants can pick up their passport and submit their documents (221(g) documents, Interview Waiver Application) at the following 5 CITIC locations for free:īeijing - 1F, Bldg E, No 8, Fuhua Mansion, Chaoyangmen North Street, Beijing. You can only pick up your passport at the location you have selected. Please do not come to your selected CITIC branch before you have been informed by our services that your passport is ready for pickup. You must collect your passport within 15 days. Please note that CITIC will hold your passport for only 15 days, after which it will be returned to the Embassy/Consulate.
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